Ferculon, the best restaurant POS system in Mauritius, collects verified reviews from your guests on WhatsApp and shows them on your restaurant page. Every review comes with the full story of its order: who served the table, who took the payment, any discount, void or refund, and who was on shift.
Lovely evening, the food came quickly and everything was hot.
Thank you, we are so glad you enjoyed it. See you soon.
Ferculon asks every guest for a review on WhatsApp after their meal or their order, so reviews keep arriving without anyone on your team having to ask.
How was your experience with Demo Kitchen? Leave a review: app.ferculon.com/r/demo-kitchen/
Sent by email instead when WhatsApp cannot reach the guest.
Every review comes from a real order. Each guest gets a private link of their own, so nobody who has not eaten with you can leave a review, and nobody can leave two.
Shown with your review as Jes...
Post reviewYour restaurant page shows your rating and your verified reviews, with your answers beneath them, to every guest deciding where to eat.
Lovely evening, the food came quickly and everything was hot.
Demo Kitchen Thank you, we are so glad you enjoyed it. See you soon.
Bon repas, service rapide.
Demo Kitchen Merci beaucoup, à très bientôt !
Open any review and see exactly what happened behind it: who looked after the table, who took the payment, who gave a discount, voided a dish or gave a refund, and who approved it. Who was on shift and the order’s audit log are right there too, so a low rating never leaves you guessing.
The order was missing a side and nobody called back.
Pri... Takeaway, order #1057Follow the order from the moment the table opened to the moment the guest posted their review, with every message they were sent along the way.
See how your rating moves over time, how many guests leave a review and how each person on the team is rated, so you know who to thank and where to coach.
Thank your regulars and win back an unhappy guest with an answer under their review, written from the back office.
Find any review by stars, by team member, by the kind of order or by a word, and take them with you as a spreadsheet.
Guests’ names are kept short on your page, and a guest who asks to be forgotten has their name removed while their review stays. Guests of delivery apps are never asked.
Ferculon asks each guest for a review on WhatsApp after their meal or order, or by email when WhatsApp cannot reach them. Each guest gets a private link to leave stars and a few words.
Yes. Only guests who ordered are asked, and each private link takes one review of that order, so every review on your page comes from a real guest.
Yes. Every review opens with its order and everyone on the team who touched it: who looked after the table, took the dishes out and took the payment, and who gave any discount, void or refund and who approved it. Who was on shift and the order’s audit log are there too.
Yes. The owner and admins answer in the back office, and the answer shows under the review on your restaurant’s page. An answer can be changed or taken down.
Yes, in Setup. With reviews off, guests are not asked and your page shows no reviews, and the back office keeps the reviews you already have.